Shipping & Delivery

Fast, Reliable, and
Free Shipping in Most Areas*

Experience the peace of mind you need with our fast and reliable deliveries across New Zealand.

Fast & Flexible Delivery

No matter where you live, we have a delivery solution tailored for you. With our fast and flexible shipping options, we’re committed to ensuring your Peace Lily products arrive safely and promptly.

Auckland

North Island

South Island

Delivery in 1-3 business days after dispatch.

Delivery in 5-10 business days after dispatch.

Delivery in 5-10 business days after dispatch.*

While we strive to provide accurate delivery estimates, but various factors may affect actual delivery times in the South Island. Larger or heavier packages might need extra handling, which could slightly delay delivery. Rest assured, we’re committed to getting your order to you as quickly as possible.

Need to Update Your Delivery Instructions?

We understand that plans can change, and you may need to adjust your delivery preferences. Whether it’s authorising the courier to leave your package in a safe spot or updating the specific address, we’re here to make the process as smooth as possible.

Simply get in touch with our friendly customer support team before your order is dispatched. You can reach us at info@peacelily.co.nz or call 09 802 0219, and we’ll do everything we can to accommodate your request.

Regional & Rural Shipping Information

We proudly deliver to places across Aotearoa, ensuring that everyone can experience the comfort of Peace Lily products, no matter where they live. While delivery times may vary depending on your location, we partner with trusted freight providers to ensure your order reaches you as quickly and reliably as possible.

If your order has a shipping fee, don’t hesitate to contact us. Sometimes it might not reflect the actual cost, and our team is committed to ensuring fair and transparent delivery costs—just let us know, and we’ll take care of it!

FAQs

Find answers to our most frequently asked questions about delivery, tracking, and order management to ensure a seamless shopping experience with your Peace Lily

Enjoy free standard shipping on all our products delivered to most areas within New Zealand. Please note that certain regional and remote areas may require additional shipping fees. To determine your specific shipping cost, simply enter your postcode during the checkout process.

Simply type your postcode into the checkout to find out, if you are unsure please contact us at info@peacelily.co.nz

All orders will generally be dispatched within 1-2 business days unless the item is out of stock. If an item is out of stock your order will have an approximate ETA for delivery to our warehouse.

For detailed information about the delivery timeframe for your order, please see our Delivery Page.

Once your order is dispatched, you will receive an SMS and email with a tracking reference. You can use this reference on our freight partner’s website to track the progress of your delivery. If you need further help, our customer support team is here to assist.

Our Peace Lily mattresses are compressed and delivered in a box with wheels and handle.

No, if you are not home to receive the delivery simply select the authority to leave at the checkout and your product will be left in a safe place at your address.

Both the latex mattress & hybrid mattress boxes are the same size. Below are the dimensions for each size:

Single: 42cm x 42cm x 103cm

Long Single: 42cm x 42cm x 103cm

King Single: 42cm x 42cm x 118cm

Double: 42cm x 42cm x 150cm

Queen: 42cm x 42cm x 165cm

King: 42cm x 42cm x 178cm

Super King: 42cm x 42cm x 194cm

Single: 42cm x 42cm x 45cm

Long Single: 42cm x 42cm x 45cm

King Single: 42cm x 42cm x 50cm

Double: 42cm x 42cm x 53cm

Queen: 42cm x 42cm x 59cm

King: 42cm x 42cm x 63cm

Super King: 42cm x 42cm x 67cm

74cm x 43cm x 10cm

All our products are delivered by courier to your specified delivery street address. For safety (OH&S) reasons, our couriers are unable to enter your home. If you anticipate difficulty handling larger or heavier boxes, we recommend having someone available to assist you during delivery.

If you reside in an apartment block, please be aware that our drivers may be unable to deliver items to your front door. You may need to meet them at the front of the building to receive your delivery.

Delivery times vary depending on your location and package:

Auckland areas: Typically 1-3 business days after dispatch.
North Island: Usually within 5-10 business days after dispatch.
South Island: Usually within 5-10 business days after dispatch.

If you have any questions about your specific location, please contact us for more accurate delivery estimates.

We offer free delivery to most areas in New Zealand. However, some regional and rural locations may incur a surcharge due to the size of the order or the delivery zone. These fees reflect the additional costs set by our freight partners. If you’re unsure about your location’s delivery costs, please contact our team for clarification.

You can update your delivery instructions or address before your order is dispatched. If you'd like to authorise the courier to leave your package (Authority to Leave), or if you need to update your address, please contact our customer support team.

For secure, ground-level homes, ATL requests can be approved, but they may not be applicable for most apartment buildings. Reach out to us as soon as possible to ensure your request is accommodated.

If there’s a problem with your delivery—such as receiving the wrong product, missing items, or damage—please contact our customer support team at info@peacelily.co.nz or call 09 802 0219 within 48 hours of receiving your order. We’ll work quickly to resolve the issue for you.