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SHOP THE MATTRESS

Deliveries

Updated: 13 September 2021

SHIPPING

All of our products include free shipping within all areas of New Zealand.


Time for Despatch

All products will leave our warehouse within 1 - 2 business days unless mentioned otherwise by our support team. The general delivery time from the warehouse to your listed address will be as in the schedule below.

 

Metro City Mattress, Topper and Pillow Deliveries

Auckland: 1 - 3 business days

North Island: 5 - 10 business days

South Island: 5 - 10 business days

 

Regional Deliveries

In regional areas there may be additional delays (approximately 2 - 5 business days) if our transport company does not have a daily route to your area.

 

Special Requests / Further Information

If you have any queries or want to find out further information on your estimated delivery time frame, please contact us at info@peacelily.co.nz. The Authority To Leave delivery option is currently our recommended selection as we can not guarantee the exact day of delivery and advise on when you should stay at home. We will do our best to accommodate specific shipping requests, simply send an email with the details of your request included. You will receive an email with the shipment tracking link when a label has been created for your shipment.

We may be able to ship to other countries upon request. We will not be responsible for the cost of any taxes, duties, customs charges etc. when shipping to a foreign country. Our shipping charge covers only the cost of shipping the item.

If requested, we may be able to expedite the shipping of an item. The expedited shipping costs will depend on the item itself, so please contact us and we can give detailed information depending on your situation! 

Many of our items are vacuum packed or roll packed. If this is the case, your item will be enclosed in a thick wrap to ensure safe delivery, and then placed in a box. Take care when cutting open the outside packaging layer as to not damage your item.

Feel free to contact us via email at info@peacelily.co.nz if you have any questions or concerns about shipping. 

 

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