Shipping & Delivery

Fast, Reliable, and
Free Shipping in Most Areas*

Experience the peace of mind you need with our fast and reliable deliveries across New Zealand. Our products are carefully boxed and delivered straight to your door, ready to turn your dreams of better sleep into reality.

Orders placed by December 15th will arrive in time for the holidays, provided items are in stock.

After this date, we can no longer ensure delivery before the holidays, especially for large items and regional areas.

Fast & Flexible Delivery

No matter where you live, we have a delivery solution tailored for you. With our fast and flexible shipping options, we’re committed to ensuring your Peace Lily products arrive safely and promptly.

Auckland	North Island	South Island
Delivery in 1-3 business days after dispatch.	Delivery in 5-10 business days after dispatch.	Delivery in 5-10 business days after dispatch.*

While we strive to provide accurate delivery estimates, but various factors may affect actual delivery times in the South Island. Larger or heavier packages might need extra handling, which could slightly delay delivery. Rest assured, we’re committed to getting your order to you as quickly as possible.

Need to Update Your Delivery Instructions?

We understand that plans can change, and you may need to adjust your delivery preferences. Whether it’s authorising the courier to leave your package in a safe spot or updating the specific address, we’re here to make the process as smooth as possible.

Simply get in touch with our friendly customer support team before your order is dispatched. You can reach us at info@peacelily.co.nz or call 09 802 0219, and we’ll do everything we can to accommodate your request.

Regional & Rural Shipping Information

We proudly deliver to places across Aotearoa, ensuring that everyone can experience the comfort of Peace Lily products, no matter where they live. While delivery times may vary depending on your location, we partner with trusted freight providers to ensure your order reaches you as quickly and reliably as possible.

If your shipping has a shipping fee, don’t hesitate to contact us. Sometimes it might not reflect the actual cost, and our team is committed to ensuring fair and transparent delivery costs—just let us know, and we’ll take care of it!

FAQs

Find answers to our most frequently asked questions about delivery, tracking, and order management to ensure a seamless shopping experience with your Peace Lily

How long will the delivery take?

Delivery times vary depending on your location and package:

Auckland areas: Typically 1-3 business days after dispatch.
North Island: Usually within 5-10 business days after dispatch.
South Island: Usually within 5-10 business days after dispatch.

If you have any questions about your specific location, please contact us for more accurate delivery estimates.

Why is there a delivery fee?

We offer free delivery to most areas in New Zealand. However, some regional and rural locations may incur a surcharge due to the size of the order or the delivery zone. These fees reflect the additional costs set by our freight partners. If you’re unsure about your location’s delivery costs, please contact our team for clarification.

Do you deliver to all regional areas?

Yes, we proudly deliver to all regions across New Zealand, including north and south island. No matter where you are, our delivery network is designed to reach you. If there are any challenges with delivering to your specific location, we’ll contact you directly to discuss the best options.

How can I change the delivery instructions?

You can update your delivery instructions or address before your order is dispatched. If you'd like to authorise the courier to leave your package (Authority to Leave), or if you need to update your address, please contact our customer support team.

For secure, ground-level homes, ATL requests can be approved, but they may not be applicable for most apartment buildings. Reach out to us as soon as possible to ensure your request is accommodated.

How do I track my order?

Once your order is dispatched, you will receive an SMS and email with a tracking reference. You can use this reference on our freight partner’s website to track the progress of your delivery. If you need further help, our customer support team is here to assist.

What if there’s an issue with my delivery?

If there’s a problem with your delivery—such as receiving the wrong product, missing items, or damage—please contact our customer support team at info@peacelily.co.nz or call 09 802 0219 within 48 hours of receiving your order. We’ll work quickly to resolve the issue for you.

Can I pick up my order from your showroom?

Yes, you can pick up your order from our Auckland showroom, but only if the order hasn’t left our warehouse yet. Please contact our customer support team to arrange a pickup.