Last updated: May 29, 2025
The purpose of this Privacy Policy is to inform you of how Peace Lily New Zealand ("we", "us", "our", or "the Site") manages, collects, uses, processes and discloses your Personal Information when you visit, use our services, or make a purchase from peacelily.co.nz or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date and take any other steps required by applicable law.
What Personal Information Do We Collect
The types of personal information we obtain about you depend on how you interact with our website and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly provide to us may include:
- Contact details, including your name, address, phone number, and email address
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Customer support information, including the information you choose to include in communications with us
What happens if you don't provide information: You may decline to provide certain personal information (such as an email address), but this may mean we cannot provide you with all features – for instance, we might not be able to send order confirmations or delivery updates. Certain information is necessary for us to fulfil your order (for example, we need a shipping address to deliver products). If you do not provide this information, we will be unable to complete your purchase.
Information We Collect Automatically
We may automatically collect certain information about your interaction with our services ("Usage Data"). This may include information about how you access and use our website, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our services.
Information We Collect from Third Parties
If we collect your personal information from someone else or from a publicly available source (rather than directly from you), we will take reasonable steps to notify you of this as soon as possible. This notification will include the fact that we collected your data, the source we got it from, if appropriate, why we collected it, and your rights regarding the information. For example, if a friend refers you to us and provides your email, we will inform you that we obtained your email from your friend for the purpose of sending you an invite.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: Processing payments, fulfilling orders, sending notifications related to your account and purchases, managing your account, arranging shipping, and facilitating returns and exchanges
- Marketing and Advertising: Sending marketing communications by email, text message or postal mail, and showing you advertisements for products or services
- Security and Fraud Prevention: Detecting, investigating or taking action regarding possible fraudulent, illegal or malicious activity
- Customer Support and Service Improvement: Providing customer support and improving our services
Platform Services and Third-Party Tools
These services help us host, run and provide key components of our website and services. We work with various third-party providers who may collect and handle your personal data:
Shopify (Shopify Inc.)
Shopify is our e-commerce platform that allows us to build, run and host our online store. Shopify processes your order information, payment details, and account data to enable purchases and account management. Privacy Policy: Shopify Privacy Policy.
Google Analytics and Google Ads (Google LLC)
We use Google Analytics to collect information about how visitors use our site (such as pages viewed, time spent, clicks). Google Analytics uses cookies and similar identifiers to gather this information and provides us with aggregated reports to help improve our website. We also use Google Ads for advertising purposes, which may track your interactions with our ads across different websites. Privacy Policy: Google Privacy Policy.
Meta (Meta Platforms Inc.)
We use the Facebook Pixel (Meta Pixel) for advertising purposes. This tool collects data about your actions on our site (such as viewing a product or making a purchase) and connects it to your Facebook/Instagram profile, allowing us to show you relevant ads on those platforms. This involves sharing some of your personal data (such as an identifier like a cookie or email hash) with Facebook.
Klaviyo (Klaviyo Inc.)
Klaviyo is our email marketing provider. If you subscribe to our newsletter or make a purchase, we may share your name, email, and purchase details with Klaviyo to send you updates and personalised offers. Klaviyo may also use cookies in our emails or website to track if you open our emails or revisit our site via email links, helping us measure engagement. Privacy Policy: Klaviyo Privacy Policy.
Website Operations and Support Services
We use external software and services to communicate with customers, provide support, and run our business operations. These services may collect and process your personal information to help us serve you better. Here are the current services we use (AfterShip, Tawk, Aircall, GrowthHero, Stamped.io)
Online Behavioural Advertising
We use third-party advertising services, including Google Ad, Tag Management, and Meta Ads, which may be used to serve advertising on our behalf and to help track the effectiveness of our marketing. To enable this, our website may use tracking technologies including cookies, tracking pixels and related technologies which help collect data such as your IP address and your website interactions. These may be placed by third parties on your device for targeted remarketing and advertising purposes across other sites and to measure your response to our advertisements.
Online Behavioural Advertising Opt Out: Opting out does not mean you will no longer receive online advertising. It does mean that the companies from which you opted out will no longer customise ads based on your interests and web usage patterns using cookie-based technology.
Cookies
Like many websites, we use cookies on our website. We use cookies to power and improve our website and services (including to remember your actions and preferences), to run analytics and better understand user interaction with our services. We may also permit third parties and service providers to use cookies on our website to better tailor the services, products and advertising.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some services, including certain features and general functionality, to work incorrectly or no longer be available.
How We Share Your Personal Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With vendors who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping)
- Business and Marketing Partners: To provide services and advertise to you, in accordance with their own privacy notices
- With Your Consent: When you direct, request, or otherwise consent to our disclosure of information to third parties
- Business Transactions: In connection with a business transaction such as a merger or bankruptcy
- Legal Compliance: To comply with applicable legal obligations, enforce terms of service, and protect or defend our services, rights, and the rights of our users
Cross-Border Data Transfers
When we transfer your personal information to service providers overseas (for example, to the United States, where some of our providers are based), we ensure that appropriate safeguards are in place in accordance with New Zealand Privacy Principle 12. Those providers either operate under comparable privacy laws (such as GDPR in Europe) or have agreements in place to protect your information. By using our services or providing us with your information, you consent to such overseas disclosures for the purposes described.
Your Rights Under New Zealand Law
You have the right to:
- Access: Request access to personal information that we hold about you, including details relating to the ways in which we use and share your information
- Correct: Request that we correct inaccurate personal information we maintain about you
- Delete: Request that we delete personal information we maintain about you
- Restrict Processing: Ask us to stop or restrict our processing of personal information
- Portability: Receive a copy of the personal information we hold about you and request that we transfer it to a third party
- Withdraw Consent: Where we rely on consent to process your personal information
- Manage Communications: Opt out of promotional emails using the unsubscribe option in our emails
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
If you are not satisfied with our response to a privacy question or request, you have the right to lodge a complaint with the New Zealand Privacy Commissioner.
Data Security and Retention
We implement appropriate security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Children's Privacy
Our services are not intended to be used by children under 16, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
User Generated Content
Our services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area of our services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.
Third-Party Websites and Links
Our website may provide links to websites operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites, and our inclusion of such links does not imply any endorsement of their content.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
If you have complaints about how we process your personal information, please contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the New Zealand Privacy Commissioner.
