How Can We Help?

Ask Us Anything!

Happy to help! Replying within office hours
9am - 8pm Mon-Fri

Call Us

09 802 0219

Email Us

info@peacelily.co.nz
.

Delivery and Shipping

  • Enjoy free standard shipping on all our products delivered to most areas within New Zealand. Please note that certain regional and remote areas may require additional shipping fees. To determine your specific shipping cost, simply enter your postcode during the checkout process.
  • Simply type your postcode into the checkout to find out, if you are unsure please contact us at info@peacelily.co.nz
  • All orders will generally be dispatched within 1-2 business days unless the item is out of stock. If an item is out of stock your order will have an approximate ETA for delivery to our warehouse.

  • For detailed information about the delivery timeframe for your order, please see our Delivery Page .

  • Once your order has been dispatched you will receive an email with tracking details. You can also use the tracking number to track your order on the courier’s website for more detailed shipping information. If you are having trouble tracking your order please contact us at info@peacelily.co.nz
  • Our Peace Lily mattresses are compressed and delivered in a box with wheels and handle.
  • No, if you are not home to receive the delivery simply select the authority to leave at the checkout and your product will be left in a safe place at your address.

  • Both the latex mattress & hybrid mattress boxes are the same size. Below are the dimensions for each size:

    Single: 42cm x 42cm x 103cm

    Long Single: 42cm x 42cm x 103cm

    King Single: 42cm x 42cm x 118cm

    Double: 42cm x 42cm x 150cm

    Queen: 42cm x 42cm x 165cm

    King: 42cm x 42cm x 178cm

    Super King: 42cm x 42cm x 194cm

  • Single: 42cm x 42cm x 45cm

    Long Single: 42cm x 42cm x 45cm

    King Single: 42cm x 42cm x 50cm

    Double: 42cm x 42cm x 53cm

    Queen: 42cm x 42cm x 59cm

    King: 42cm x 42cm x 63cm

    Super King: 42cm x 42cm x 67cm

  • 74cm x 43cm x 10cm

  • All our products are delivered by courier to your specified delivery street address. For safety (OH&S) reasons, our couriers are unable to enter your home. If you anticipate difficulty handling larger or heavier boxes, we recommend having someone available to assist you during delivery. If you reside in an apartment block, please be aware that our drivers may be unable to deliver items to your front door. You may need to meet them at the front of the building to receive your delivery.

General Questions

  • For a Latex Mattress, opt for a sturdy slatted bed base with slats spaced no more than 9cm (3.5 inches) apart. Avoid using flexible or adjustable slats, cardboard bed bases, or box bed bases, as these options can create uneven support and lead to sagging. Ensure that your bed frame is strong enough to support the combined weight of the mattress and its users. Additionally, provide adequate ventilation by maintaining a minimum base height of 19 cm, and avoid placing the mattress directly on the floor.

    For a Hybrid Latex Mattress, flexible slats can be an option if they are of high quality, properly spaced, and paired with a durable bed frame designed to evenly distribute weight. Always consult the manufacturer's guidelines regarding slat tension and spacing to ensure proper support and extend the mattress's longevity.

    If you have any questions, email us info@peacelily.co.nz.
  • You can try our mattress at home with our 100 night trial. Or book an appointment to visit our showroom in East Tamaki Auckland, you can book your visit here: showroom.
  • Our mattresses are generally resistant to fire, however, they are not completely fire-resistant.
  • No! Our mattresses naturally provide a cool sleep. This is due to the open cell structure of latex. You’ll be less likely to sweat! This also makes the mattresses appropriate for warm humid atmospheres!
  • Yes, our all-natural latex has a high melting point and is naturally fire-resistant.
  • Yes! This will help prolong the lifespan of your mattress. Please see our 100% organic cotton mattress protector here.
  • Yes! All Peace Lily Mattresses are suitable for use on most adjustable bases.
  • You can sleep on your natural latex mattress/topper straight away - even during decompression!
  • We do not have a recycling solution for New Zealand at the moment, but recommend reaching out to your local recycling centre to see if they can assist you in recycling your old mattress.
  • You can spot-clean your Peace Lily mattress, use a mixture of mild detergent and water in equal parts. Apply sparingly and ensure the area is fully dry before making the bed. Additionally, using a mattress protector can provide added protection for your mattress.
  • We use a special machine to compress our mattresses, without this machine, unfortunately, our mattress cannot be put back into the box once unpacked.
  • Yes, natural latex is repellent to dust mites, bed bugs, mould, mildew and different types of bacteria, making our latex and hybrid mattresses a good solution for dust mites.
  • The latex mattress has 2 firmness levels so that when you flip the mattress it will change from Medium to Firm! Although the hybrid mattress does not have a flippable firmness selection, both the latex and hybrid mattresses can have a Peace Lily Mattress Topper added in order to adjust the firmness level. Many customers, regardless of firmness preference, would prefer to combine their Peace Lily mattress with a Peace Lily mattress topper for added luxury comfort..
  • Our luxurious, handmade latex mattress and mattress topper covers are made with premium, certified organic cotton — one of the softest, most breathable and most comfortable fabrics available. It’s cool, wicks moisture and, better still, boasts the most stringent Global Organic Textile Standard (GOTS) Certification. The covers are made of 100% organic cotton fabric. Organic cotton uses a high-density fabric in order to ensure durability and a premium fabric feel. Underneath the organic cotton fabric, we use certified organic cotton wadding. This wadding is 100% organic cotton and is also GOTS certified. The organic cotton wadding is quilted together with our organic cotton fabric in order to provide an absolutely luxurious yet breathable mattress cover. The hybrid mattress has the exact same cover, however, the side underneath uses a GOTS certified organic cotton canvas fabric instead.
  • No! Our latex is naturally allergen free, dust-mite resistant and anti-bacterial which means we do not need to add any chemicals to our beds! Peace Lily pillows, toppers and mattresses are some of the most natural that can be found. The absence of any harmful chemicals has also been tested for and certified by the eco-INSTITUT and Oeko-Tex Standard 100.
  • We sell our products directly to you online which means we can pass the savings onto you! We wanted to deliver the highest-quality and most eco-friendly mattress that New Zealand had ever seen, yet it had to be affordable enough for every person. We created a mattress that contains the most natural latex in the world and is free of any synthetic latex or fillers without the markup of retail stores!
  • At checkout we offer credit card, PayPal, and Afterpay. All transactions are secure and encrypted.
  • No! Our mattresses do not undergo fumigation. Our products are made from natural latex and our latex manufacturer has been exporting latex globally for several decades. This means that our natural latex does not need to undergo fumigation when it is sent through customs.
  • In order to keep our mattresses natural and chemical-free; we use natural latex to create a unique latex glue that is not only adhesive but also chemical free. Both our latex mattress and hybrid mattress use this same natural latex glue as an adhesive to strongly glue together all the separate mattress layers, making it one of the most natural mattresses in the world.
  • Our products are manufactured in Sri-Lanka. The natural latex in our bed products is produced from Sri-Lankan rubber sap, which is the highest quality in the world due to the ideal environmental conditions for rubber tree growth.
  • Our mattress topper provides an extra layer of comfort: Luxury Plush Topper - If you like that extra bit of a cuddle, gives you the support you need while relieving pressure points.
    Firm Topper - If you prefer firm support, this is the firmest item in our product range, gives you additional support and also stability to old, sagging mattresses that are too soft and do not have the structural support to ensure you maintain good body posture during sleep.
    You can purchase a Peace Lily Mattress Topper at any time!
  • The natural latex used in every Peace Lily mattress has received an LGA Certification. The LGA Certification is administered in Cologne, Germany, and tests the functional performance for domestic use of a latex mattress. The test is conducted by putting 150 kg of force on the latex mattress and stroking the latex mattress 60,000 times. This test is meant to simulate, more than adequately, the normal domestic usage of a latex mattress. The passing grade for this certification is 50/100, and our natural latex has proven its quality and resilience by achieving a score of 99 points out of 100!
  • You may notice a faint "new" latex smell, but rest assured this is not off-gassing of harmful chemicals and will fade over time.

  • Yes, sleep is very important for everyone and gives our mind and body the time to refresh and recharge. It is also very important to child development, especially during its early stages. While sufficient quality sleep benefits childrens’ physical health, brain function, emotional wellbeing, safety, and daily functioning ability, insufficient sleep can impede learning and create mood and behavioral problems.

    Peace Lily products can help your children sleep better. You can rest assured that your child is sleeping on a quality product that is free from unhealthy toxic fumes and dust-mites or bacteria.

  • Yes! However, it's important to note that due to the weight and size of the mattress, we do not recommend using the handles as the sole means of moving or lifting the mattress. The handles are designed to assist with positioning and adjusting the mattress.

Latex Mattress Sizing?

Buy Now Pay Later

Sustainable and All-natural

  • Yes! The plastic and cardboard packaging can be recycled in common recycling bins.

  • Yes! Peace Lily latex mattresses and toppers feature 100% natural Dunlop latex rubber foam, made from sustainably harvested sources. Our 100% natural rubber sap is carefully hand-tapped. Compounded latex foam will then go through the manufacturing process which is a globally accepted Dunlop process.

    Once the mould is filled and tightly closed it will then go through a vulcanising chamber for curing. Adding more value to the green value chain – we use steam generated through biomass boilers. We also source the majority of wood fuel from rubber plantations.

    The 100% natural latex mattress is then carefully stripped off from the moulds. Cooled and washed in fresh river water from sustainable local rivers.

  • The rubber tree plantations used by Peace Lily are very efficient in removing carbon emissions. Each rubber tree is sustainably tapped for 30 years and during this time manages to remove 1.76 metric tons of carbon dioxide from Earth's atmosphere. Every acre removes over 144 tons of carbon dioxide over its lifetime!
  • Yes!

  • We do not use any synthetic fillers and there are almost no chemicals in any of our bed products. Peace Lily pillows, toppers, and mattresses are some of the most natural that can be found.

    The absence of any harmful chemicals has also been tested and certified by the ECO Institut and Oeko-Tex Standard 100.

    Even the glue in natural-latex mattresses is made of Sri Lankan rubber sap. The majority of the small amount of chemicals used in our bed products (for mattresses this is 4%) are needed to change liquid to solid rubber sap (through zinc oxide and sulfur). This is needed as latex is not enough to remain in solid state. There is an even smaller amount of ammonia placed in rubber sap to maintain quality in the delivery process. However, these quantities of chemicals would not cause any sort of health issues or concerns, especially for products with an organic-cotton cover layer.

    Furthermore, the mattresses do not undergo fumigation as our supply partners have been exporting globally for a long time and as such are not affected by this. Unlike bed products made of all other major material varieties specialty and gel-infused foam bed products, natural latex bed products contain no chemical flame retardants.

  • In terms of GOLS organic certified latex, there are in truth a lot of lies surrounding this topic. In reality there is a very low supply of organic latex and as such it would be very difficult for a supplier to claim that they have organic latex. There have been many complaints about manufacturers claiming they have more organic latex than they do. Our manufacturer has the GOLS certification and has the most organic latex available out of anyone, however, as there is a low quantity still - we do not claim that it is organic latex as we are not able to provide it all as organic. Our mattresses are 100% natural and we have made the mattress as natural as possible, even using natural latex glue as an adhesive!
  • A single rubber tree can make 3-8 latex mattresses. On average, one rubber tree can absorb approximately 1570 kg of carbon dioxide and be tapped for about 26 years over its lifetime. This amount of carbon dioxide absorbed equates to more than that emitted by three return trips travelling between Perth and Sydney! Peace Lily bedding products are FSC certified, which ensures forests that are healthy, jobs are provided for workers, and there are benefits to the local communities. You won’t be throwing away so many worn and expired bedding products into the landfill as Peace Lily natural bedding products are so durable and the mattress can last up to more than two decades. Besides, if your nearby waste management system has the proper facilities, you won’t ever have to worry at all about creating waste when dumping a Peace Lily bedding product into the landfill as the far majority of materials in our Peace Lily products are natural and as such are very biodegradable! We can link you up with our mattress recycling partners if you want to cleanly dispose of your old mattress. Wastewater during latex production from rubber sap is not a severe problem as all the wastewater from Peace Lily products is recycled so will not be released back to damage Sri Lankan water ecosystems.
  • The eco-INSTITUT is an independent organisation in Germany who test products to ensure they do not contain any hazardous chemicals and will not produce off-gassing.
  • OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used.
  • The Global Organic Textile Standard (GOTS) is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.

Quality Assurance

  • The natural latex in our bed products is produced from Sri-Lankan rubber sap, which is the highest quality in the world due to the ideal environmental conditions for rubber tree growth. The rubber-sap is also processed in Sri Lanka next to the rubber plantations, and the fabric in the covers is also located in similar proximity.
  • Peace Lily mattresses are made by the Dunlop process. There are two methods the natural-latex mattress can be processed with: the Talalay and Dunlop processes. While both processes produce similar quality latex, the main difference is that Talalay undergoes more processing and is thus less environmentally friendly. Although Talalay is meant to be softer in nature due to the excess air in the material during the manufacturing process used to expand the latex, Dunlop latex can be made the same softness by adjusting the density.

  • Natural latex is the most durable mattress material that is currently available and as such is much less likely than spring or memory foam mattresses to undergo deformations over time. As our latex is made of 100% natural foam and not synthetic latex, it will last a lot longer than synthetic latexes, and also much longer than memory foams without going hard and crumbly. Some latex mattresses have been known to last over 50 years and are still able to be used!

    The high quality of Peace Lily natural latex products in Sri Lanka have been tested against natural latex made in Malaysia, Vietnam, Thailand, and across Asia.

    The health and comfort benefits of all-natural latex mattresses also come out at the very top when compared with other sorts of mattresses. The home-product quality of our natural-latex mattresses is certified by Landesgewerbeanstalt Bayern (testing for quality home and toy products) and SATRA Technology (product quality testing). Customers have been very satisfied with our bedding products and we believe it will be the same for you.

  • 350 kg
  • Yes, natural latex is repellent to dust mites, bed bugs, mould, mildew and different types of bacteria, making our latex and hybrid mattresses a good solution for dust mites.

  • Factors that impact lifespan are frequency of use, weight, activity, and cleaning. The more pressure that is applied on the product and the more severe this pressure is, the more it wears. In regular mattresses, cleaning would be useful as it prevents bacteria, dust-mites, and mold from harvesting on the mattresses. However, natural latex mattress naturally fend off these problems.

    It is important to consider the lifespan of bed products as they may no longer feel as comfortable and provide the desired sleeping support (which is offered by new mattresses) after this duration. The products could become less resilient, and start to harbor bacteria, dust-mites, mold, and other allergens as well.

  • Most allergic reactions to latex occur with products that are made from cold-dipped latex. Cold-dipped latex products are stretchy products; such as latex gloves and balloons. In addition to this, our latex foam uses an open cell structure that is vulcanised in high heat and goes through an extensive washing process that absorbs a lot of water and then squeezes it out. This removes the vast majority of the allergy-causing proteins. Finally, there is the GOTS certified organic cotton cover that will be protecting your skin from coming into direct contact with the latex foam. However, we do recommend that you speak with your doctor.

Warranty and Trial Period

  • 25 years - See our warranty page for details
  • 15 years - See our warranty page for details
  • 10 years - See our warranty page for details
  • 1 year - See our warranty page for details
  • 1 year - See our warranty page for details.

  • Free 2 year - See our warranty page for details

    We also offer extended warranty:

    5 years warranty $250.00

    10 years warranty $350.00

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! This applies to both our latex mattress and hybrid mattress. We ask you to please try your mattress for at least 30 nights so that your body has time to adjust, and so that your mattress can fully decompress.

    If you love your mattress - great! That’s what we love to hear. However, if you wish to return your mattress, please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note that we offer one mattress return per household (the only exception being for purchases of two long singles bought with a split king adjustable bed frame).

    To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

    • Please provide us with your order number.
    • Please attach full-length photos of the top and bottom of the mattress.
    • Please include a brief description of the reasons for the return in the comment box.

    Your mattress will be picked up for free by our partnered charity organisation or alternative carrier for donation in most areas of New Zealand.

    Otherwise, you should contact your local churches or crisis shelters as an alternative to see if they will accept your mattress as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.

    You must ensure that your mattress has no stains, tears or deformations due to misuse in order for your refund to be accepted. Once the mattress has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to please try your mattress topper for at least 30 nights so that your body has time to adjust, and so that your mattress topper can fully decompress.

    If you love your mattress topper - great! That’s what we love to hear. However, if you wish to return your topper, please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note: we offer one mattress topper return per household. (the only exception being for purchases of two long singles bought with a split king adjustable bed frame).

    To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

    • Please provide us with your order number.
    • Please attach full-length photos of the top and bottom of the mattress topper.
    • Please include a brief description of the reasons for the return in the comment box.

    Your mattress topper will be picked up for free by our partnered charity organisation or alternative carrier for donation in most areas of New Zealand.

    Otherwise, you should contact your local churches or crisis shelters as an alternative to see if they will accept your mattress topper as a donation. This will be at your own expense, should the charities/Organizations be unable to pick it up for free.

    You must ensure that your mattress topper has no stains, tears or deformations due to misuse in order for your refund to be accepted. Once the mattress topper has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to try our pillow(s) for at least 30 nights so that your body has time to adjust to your new pillow(s).

    If you love your pillow(s) - great! That’s what we love to hear. However, if you wish to return your pillow(s), please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note, we offer two pillow returns per customer.

    To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

    • Please provide us with your order number.
    • Please attach full-length photos of the front and back of the pillow(s).
    • Please include a brief description of the reasons for the return in the comment box.
    • Once the initial condition is approved, we will provide you with a prepaid label that must be placed on your product box(es)
    • Please take it to your nearest post office for delivery.

    You must ensure that your pillow has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the Pillow has been received in our warehouse, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

Ask Us Anything!

Happy to help! Replying within office hours
9am - 8pm Mon-Fri

Call Us

09 802 0219

Email Us

info@peacelily.co.nz
Peace Lily Mattress
MATTRESSES
MATTRESSES

The standard for healthy sleep

Peace Lily Adjustable Bed
BED
BED

Fully adjustable for sleep and more

Peace Lily Mattress Topper
TOPPER
TOPPER

Elevate the comfort of your mattress

Peace Lily Pillows
PILLOWS
PILLOWS

Perfect neck support all night