100 Night Trial

If for any reason you are not happy with your Peace Lily mattress, topper, or pillows, just email us to let us know. In most areas, but not all, your products will be picked up for free by our partnered charity organisation for donation. Otherwise, you should contact your local charity, church or crisis shelter as an alternative to see if they will accept your product(s) as a donation.

Note: We offer returns for one mattress, one mattress topper, and two pillows per household (with the exception of purchases of two long single mattresses bought with a split king adjustable bed frame).

There is no need to keep the boxes or packaging for mattresses. However, they must be in clean condition with no damage, stains or tears so they will be accepted for donation. Please see our returns page for more information.

For pillows and some toppers, a carrier may come to collect them, so keeping the box might be helpful but is not obligatory. You can keep the box during the trial period, and you can also return it to Peace Lily for the recycle program.

You must ensure that your product has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the mattress has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

For returns within the 100-night trial, please email us at info@peacelily.co.nz we will provide you with access to our online return portal, of which you will be required to provide:

• Your full name
• Order number
• Full-length photos of the top, bottom, and sides of the product
• A summary of your reason for return in the comment box

We will get back to you as soon as we can.

Your refund will be issued once your return or donation has been completed by the charity, church or crisis centre. It can take up to 10 business days for the refund to be reflected in your original method of payment.

Both Latex Mattress and Hybrid Mattress are covered by our 100-night risk-free trial.

Comfort is subjective, which is why you’ve got 100 nights to sleep on it! This applies to both our latex mattress and hybrid mattress. We ask you to please try your mattress for at least 30 nights so that your body has time to adjust, and so that your mattress can fully decompress.

If you love your mattress - great! That’s what we love to hear. However, if you wish to return your mattress, please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

Please note: we offer one mattress return per household (the only exception being for purchases of two long singles bought with a split king adjustable bed frame).

To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

• Please provide us with your full name.
• Please provide us with your order number.
• Please attach full-length photos of the top, bottom, and sides of the mattress.
• Please include a brief description of the reasons for the return in the comment box.

Your mattress will be picked up for free by our partnered charity organisation or alternative carrier for donation in most areas of New Zealand. Otherwise, you should contact your local charity, church or crisis shelters as an alternative to see if they will accept your mattress as a donation. This will be at your own expense, should the charities/organizations be unable to pick it up for free.

You must ensure that your mattress has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the mattress has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

Exclusions: The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.

All Peace Lily Mattress Toppers are covered by our 100-night risk-free trial.

Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to please try your mattress topper for at least 30 nights so that your body has time to adjust, and your mattress topper can fully decompress.

If you love your mattress topper - great! That’s what we love to hear. However, if you wish to return your topper, please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

Please note: we offer one mattress topper return per household. (the only exception being for purchases of two long singles bought with a split king adjustable bed frame).

To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

• Please provide us with your full name.
• Please provide us with your order number.
• Please attach full-length photos of the top and bottom of the mattress topper.
• Please include a brief description of the reasons for the return in the comment box.

Your mattress topper will be picked up for free by our partnered charity organisation or alternative carrier for donation in most areas of New Zealand. Otherwise, you should contact your local charity, church or crisis shelters as an alternative to see if they will accept your mattress topper as a donation. This will be at your own expense, should the charities/Organizations be unable to pick it up for free.

You must ensure that your mattress topper has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the mattress topper has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

Exclusions: The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.

All Peace Lily pillows are covered by our 100-night risk-free trial.

Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to try our pillow(s) for at least 30 nights so that your body has time to adjust to your new pillow(s).

If you love your pillow(s) - great! That’s what we love to hear. However, if you wish to return your pillow(s), please contact us at info@peacelily.co.nz at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

Please note: we offer two pillow returns per household.

To request a refund approval, please email us at info@peacelily.co.nz We will provide you with access to our online return portal.

• Please provide us with your full name.
• Please provide us with your order number.
• Please attach full-length photos of the front and back of the pillow(s).
• Please include a brief description of the reasons for the return in the comment box.
• Once the initial condition is approved, we will provide you with a prepaid label that must be placed on your product box(es)
• Please take it to your nearest post office for delivery.

You must ensure that your pillow has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the Pillow has been received in our warehouse, we'll gladly process your refund and you will receive the full amount that you paid for the product.

Exclusions: The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.