Shipping & Returns
Updated: 04 January 2021
SHIPPING
All of our products include free shipping within all states of New Zealand. Certain regional areas and postcodes will incur an additional shipping fee depending upon the area. Simply type your postcode into the checkout to find out your shipping cost. If you have come across an additional shipping fee in your checkout process, please contact us at info@peacelily.co.nz for more information.
Time for Despatch
All products will leave our warehouse within 1 - 2 business days unless mentioned otherwise by our support team. The general delivery time from the warehouse to your listed address will be as in the schedule below.
Metro City Mattress, Topper and Pillow Deliveries
Auckland: 1 - 3 business days
North Island: 5 - 10 business days
South Island: 5 - 10 business days
Regional Deliveries
In regional areas there may be additional delays (approximately 2 - 5 business days) if our transport company does not have a daily route to your area.
Special Requests / Further Information
If you have any queries or want to find out further information on your estimated delivery time frame, please contact us at info@peacelily.co.nz. The Authority To Leave delivery option is currently our recommended selection as we can not guarantee the exact day of delivery and advise on when you should stay at home. We will do our best to accommodate specific shipping requests, simply send an email with the details of your request included. You will receive an email with the shipment tracking link when a label has been created for your shipment.
We may be able to ship to other countries upon request. We will not be responsible for the cost of any taxes, duties, customs charges etc. when shipping to a foreign country. Our shipping charge covers only the cost of shipping the item.
If requested, we may be able to expedite the shipping of an item. The expedited shipping costs will depend on the item itself, so please contact us and we can give detailed information depending on your situation!
Many of our items are vacuum packed or roll packed. If this is the case, your item will be enclosed in a thick wrap to ensure safe delivery, and then placed in a box. Take care when cutting open the outside packaging layer as to not damage your item.
Feel free to contact us via email at info@peacelily.co.nz if you have any questions or concerns about shipping.
RETURN / REFUND POLICY
If you want to return any Products after your receipt of that particular product then please follow the 100 Night Trial process:
1) Try the mattress, topper, pillow or mattress protector for at least 30 days from the receipt of the product. 2) Not Satisfied? Contact us at: info@peacelily.co.nz before the conclusion of the 100-night trial period to obtain Refund Approval from the Peacelily team. You must ensure that your mattress, topper, pillow or mattress protector has no stains, tears or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peacelily team in order for us to check the condition of your product. Your product will be picked up for free by our partnered Charity Organisation New Zealand wide. If they are not able to pick this up, you can drop your mattress, topper, pillow or mattress protector off at one of our depots selected by our team which is closest to you. Peacelily will assist you in this case but will not pay for transport costs. 3) Refunds are paid AFTER the product is RECEIVED in good condition and has been accepted for charitable donation, at which point you will receive the full amount that you had paid for the product. This is to ensure that our products have the longest lifespan possible and promote the sustainable use of products.
Exclusions: 1) If the product was purchased from a third-party source, returns are different and subject to each respective retailers’ policy. As such, the 100-night trial on the purchase does not apply. 2) If the product is purchased by international customers outside of New Zealand, customers are responsible for the shipping costs associated with the product return. 3) Limited to one order return per household.